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Remote Support Instructions

Get personalized assistance from our technical support team

If You Have Already Installed One of Our Products

If you need us to remotely connect to your computer to assist you, please launch the remote support program located in the folder:

C:\Program Files (x86)\Mindstar\Tools\MindstarRemoteSupport.exe

Just launch that program by double-clicking on it, and then send us an email or photo showing the ID and password displayed in the remote support window.

If we need to communicate with you during the remote session, we will type messages to you on the screen. For security reasons, once you terminate that remote support program, we are no longer able to connect to your PC, and the password will automatically change to a new number.

Important Note:

If the remote support program launches but doesn't show you an ID number, then please use the instructions in the next section below titled "If you have not yet installed one of our products".

If You Have Not Yet Installed One of Our Products

If you need remote assistance with installing our software, you can still download the remote support program and launch it. Follow these steps:

  1. 1.Download the "Quick Support" program by clicking the download button below
  2. 2.Launch the program - it will display a screen with your unique ID and Password
  3. 3.Email the support technician the ID and Password numbers shown on the Remote Support screen
  4. 4.Please ensure a green light with the words "Ready to connect" appears. You can minimize the window, but DO NOT close it as that will shut down the connection.
Download Remote Support Tool

Security & Privacy

  • ✓Your connection is secured with a unique password for each session
  • ✓The password automatically changes after each session
  • ✓You maintain full control - close the program anytime to disconnect
  • ✓Our technicians can only connect when you provide your ID and password
  • ✓You can see everything the technician does on your screen

Need Additional Help?

If you're experiencing issues with the remote support tool or need to schedule a support session, please contact us:

Contact Support TeamVisit Help Center